Whether you are a new player or an experienced user, our support team is here to help you with any questions or problems you may encounter. We offer several communication channels so that you can choose the most convenient way to contact us.
Live Chat
Chat is the fastest and most convenient way to contact our support team. This tool allows you to get immediate help from our representative, whether you have questions about games, bonuses or your account.
Chat is available daily from 08:00 to 01:00 Central European Time (CET). To start a chat, simply click on the chat icon located in the bottom right corner of our website. A support representative will respond as quickly as possible to help you with your question.
Email Support
For more detailed inquiries or if you prefer to communicate via email, we also provide email support services. You can contact us at helpdesk@bankonbet.one for assistance with any questions related to your gaming experience, account management or document verification.
Our email support service is committed to responding to all inquiries within 24 hours, although we often respond much sooner.
Social Media Support
BankonBet is also active on various social media platforms, giving you another convenient way to contact us. We understand that social media has become an important means of communication and we strive to make our support services as accessible as possible through these channels.
You can contact us on the following social media platforms:
- Instagram: Connect with us on Instagram for the latest news, promotions and support.
- Facebook: Like and follow our Facebook page for updates and direct support.
- Twitter: Follow our news and support on Twitter.
Not only can you connect with us on these platforms, but you can also keep up to date with our latest promotions, games and company news. We post regular updates and engage with our social media community, making them a valuable resource for our players.
Messaging support
In addition to traditional methods of communication, BankonBet offers support through popular messaging apps. This option is especially convenient for players who prefer quick and easy communication on the go. Whether you have a quick question or need help with a more complex issue, our support team is here to help.
You can contact us through the following platforms:
- WhatsApp: Contact us on +5999 841 6077 for immediate support via WhatsApp. This service is ideal for players who want to reach us quickly while on the go.
- Telegram: Our Telegram account is @BankonbetSupport. You can message us directly via Telegram to get help with any issues you may encounter.
The support team operates during the same hours as our chat (08:00 to 01:00 CET), ensuring that you can get help at any time.
Physical address
Players who prefer traditional methods of communication or who need to send us documents by post can contact us at our physical address in Curaçao. While we encourage digital communication for faster and more efficient service, we understand that some issues may require postal correspondence.
BankonBet Headquarters
Dr. M.J. Hugenholtzweg Z/N,
Curaçao,
Dutch Caribbean
Please note that although we accept postal correspondence, responses may take longer than with our digital communication methods. We recommend using email or Live Chat for urgent inquiries.
Frequently Asked Questions section
Before you contact our support team, you may find that your question has already been answered in our extensive FAQ section. The FAQ page covers a wide range of topics including account registration, deposits and withdrawals, bonuses, game rules and more. It’s a great resource for finding quick answers to common questions without having to contact support.
To access the FAQ section, simply visit our site and click on the “FAQ” link located in the footer. The FAQ page is categorized, making it easy to find the information you need.
Blog and Updates
For those who want to keep up to date with the latest news, updates and BankonBet promotions, our blog is the perfect resource. We regularly publish articles on a wide variety of topics including new games, betting tips, promotional offers and more. The blog is a great way to stay up to date with what’s going on at BankonBet and learn more about our platform.
You can access our blog at https://blog.bankonbet.one. We encourage you to check it regularly for the latest updates and new ideas.
If you need assistance, feel free to contact us through any of the channels listed above. We’re here to help and ensure that your experience with BankonBet is a great one.