This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you interact with our website, services, and products. By accessing or using BankonBet, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please refrain from using our website and services.

1. Information We Collect

We collect various types of information to provide and improve our services. The information we collect can be classified into the following categories:

1.1 Personal Information

Personal information refers to data that can be used to identify you directly or indirectly. This includes, but is not limited to:

  • Name: Your first and last name.
  • Contact Information: Your email address, phone number, and mailing address.
  • Account Information: Username, password, and other details related to your account.
  • Payment Information: Credit or debit card details, e-wallet information, bank account numbers, and cryptocurrency addresses.
  • Identification Documents: Copies of government-issued identification documents such as a passport, driver’s license, or national ID.
  • Geolocation Data: Information about your location when you access our services.

1.2 Non-Personal Information

Non-personal information refers to data that cannot be used to identify you directly. This includes:

  • Technical Data: IP address, browser type, operating system, device information, and other technical details related to your use of our services.
  • Usage Data: Information about how you use our website, such as pages visited, time spent on the site, and links clicked.
  • Cookies: Small text files that are placed on your device to track and enhance your experience on our website.

2. How We Collect Information

We collect information from you in various ways, including:

2.1 Information You Provide Directly

We collect personal information directly from you when you:

  • Register an account on our website.
  • Provide identification documents for verification.
  • Make a deposit or withdrawal.
  • Participate in promotions, contests, or surveys.
  • Contact our customer support team.
  • Subscribe to newsletters or other communications.

2.2 Information Collected Automatically

We automatically collect non-personal information when you:

  • Visit our website or use our services.
  • Interact with our website’s features and functionality.
  • Engage with our marketing communications.

2.3 Information from Third Parties

We may receive information about you from third parties, including:

  • Payment Processors: Information related to your transactions.
  • Marketing Partners: Data collected from our marketing campaigns and affiliates.
  • Social Media Platforms: Information from social media accounts if you link them to your BankonBet account.

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 To Provide and Improve Our Services

We use your information to:

  • Create and manage your account.
  • Process transactions and manage payments.
  • Provide customer support and respond to inquiries.
  • Personalize your experience by offering tailored content and promotions.
  • Improve our website, products, and services through analytics and feedback.

3.2 To Communicate with You

We use your contact information to:

  • Send you important updates, such as changes to our terms and conditions or privacy policy.
  • Notify you about new products, services, and promotions.
  • Respond to your inquiries and provide customer support.

3.3 For Legal and Compliance Purposes

We use your information to:

  • Verify your identity and prevent fraud.
  • Comply with legal obligations, such as anti-money laundering (AML) and know your customer (KYC) requirements.
  • Enforce our terms and conditions and protect our rights and interests.

3.4 For Marketing Purposes

With your consent, we may use your information to:

  • Send you promotional emails and offers.
  • Provide targeted advertising based on your preferences and usage patterns.
  • Analyze the effectiveness of our marketing campaigns.

4. Sharing and Disclosure of Information

We may share your information with third parties in the following circumstances:

4.1 With Service Providers

We may share your personal information with trusted third-party service providers who assist us in operating our website, conducting our business, and providing our services. These providers include:

  • Payment processors and financial institutions.
  • Customer support services.
  • Marketing and advertising partners.
  • IT and security service providers.

4.2 With Affiliates and Partners

We may share your information with our affiliates and business partners for marketing, promotional, and operational purposes.

4.3 For Legal Compliance

We may disclose your information if required by law or in response to legal processes, such as a court order or subpoena. This may include:

  • Complying with legal obligations and regulatory requirements.
  • Protecting our rights, property, or safety, or the rights, property, or safety of others.
  • Preventing and investigating fraud or other illegal activities.

4.4 In the Event of a Business Transfer

If we undergo a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4.5 With Your Consent

We may share your information with third parties if you provide us with explicit consent to do so.

5. Security of Your Information

We take the security of your personal information seriously and implement a variety of measures to protect it from unauthorized access, use, disclosure, or destruction. These measures include:

  • Encryption: We use encryption technologies to protect your data during transmission.
  • Access Controls: Access to your personal information is restricted to authorized personnel only.
  • Regular Security Audits: We conduct regular security assessments to identify and address vulnerabilities.
  • Secure Payment Processing: We partner with reputable payment processors who adhere to strict security standards.

While we strive to protect your personal information, no security system is completely infallible, and we cannot guarantee the absolute security of your data. We encourage you to take steps to protect your information, such as using strong passwords and keeping your login credentials confidential.

6. Retention of Your Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. The retention period may vary depending on the type of data and the specific legal or regulatory requirements. When your information is no longer needed, we will securely delete or anonymize it.

7. Your Rights and Choices

You have certain rights and choices regarding your personal information, including:

7.1 Access and Correction

You have the right to access and update the personal information we hold about you. You can do this by logging into your account or contacting our customer support team.

7.2 Data Portability

In certain circumstances, you may have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

7.3 Deletion

You have the right to request the deletion of your personal information. Please note that we may be required to retain certain information for legal or regulatory purposes.

7.4 Objection and Restriction

You have the right to object to the processing of your personal information in certain situations, such as for direct marketing purposes. You can also request that we restrict the processing of your data.

7.5 Withdrawal of Consent

If you have provided consent for the processing of your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us using the contact information provided in this Privacy Policy. We will respond to your request in accordance with applicable data protection laws.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will revise the “Last Updated” date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.